Shipping & Returns

 

Hello! 

We hope that your shopping experiance with us is always amazing! So below are the answers to some common shippping and returns questions we get. If you cant find what you are lloking for in here please feel free to drop us a line on hello@thehappywedding.co.uk and will get right back to you. 

 

Can I order samples?

Decisions, Decisions. Do I get the red gumball machine or the white one? We know that with so much fun stuff to pick from, picking what item to buy can be a problem you face!! Here at The Happy Wedding Company we are happy to offer samples. There are two ways of doing this.

1) You can order a sample by selecting the quantity ‘1’ and proceeding to checkout. You will be charged the price of the product plus shipping costs.

2) Contact us on hello@thehappywedding.co.uk or go through the ‘make my wedding unique’ link on the site and we can contact you to discuss the products you need.

You can also hit the order a sample button on all our stationery items. 

What are your delivery charges?

Delievry charges are a tricky thing for on-line sellers. So we have come up with what we think is a fair way of offering delivery to our customers. We offer 3 options for delivery. 

  • Standard Royal Mail - This means we will put your items in the post using a second class postage as a result there is minimal insurance and the item can take up to 4 working days to deliver. This option is great for lower value items and for people not in a rush
  • Courier Delivery Service - This means we will send your items through our courier service who guarentee next working day delivery once the item has been dispatched and the items safetey. This option is great for people in a bit more of a rush and whoes items cost a bit more. 
  • Express Delivery - This option is for all those last minute things that have to be there within 14 days. Our Express delivery service will guarentee delivery of any item within 14 days of the order being placed. This option is a little more pricey but should be selecetd by those of you in a rush for the special day. 

To keep things fair we have tiered our delivery charges based on the value of your order. Its a bit annoying when your delivery charges are more then the cost of the items you are buying so we have made sure that that is never the case with us. You can review our pricing tiers below. The best part is any oders over £100 enjoy completely free delivery!! 

£0-£9.99
1) Standard royal mail - £1.50
2) Express delivery service - £7.00

£10.00-£24.99
1) Standard royal mail - £2.50
2) Express delivery service - £8.00

£25.00-£49.99
1) Standard royal mail - £4.50
2) Express delivery service - £10.00

£50.00-£99.99
1) Standard royal mail - £6.50
2) Express delivery service - £12.00

£100+ - Free Delivery!!! 

Our shipping options apply to mainland UK only. For orders to the Channel Islands, Scottish Islands, Northern  Ireland and Republic of Ireland, please email us before placing an order for an accurate shipping quote.

When will my order be delivered? 

The dispatch time for a product can be found on each individual product page. Please refer to this for an accurate dispatch time, which can be between 1 working day and 28 working days depending on the product(s) ordered. Personalised orders can however take up to six (4) weeks so please check the product description before placing an order.

Please note it is the customer's responsibility to check the dispatch time on the product, shown within the product description, prior to placing an order. We know that organising a wedding can be stressful and sometimes things get left to the last minute so again if you are concerned for any reason please contact us on hello@thehappywedding.co.uk. Sometimes products can be rushed out. Please note additional delivery costs will apply.

Whilst every effort shall be made to keep any delivery dates quoted, the time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the customer or a third party arising out of any failure to meet any estimated delivery date.

Please note where multiple products are ordered with differing dispatch times, your complete order will be dispatched when all products become available, i.e. the latest dispatch time advised. If you would like your ordered products to be sent out separately please contact us on hello@thehappywedding.co.uk

The specified dispatch time indicates the time needed to process and dispatch your order from our warehouse. Please note that this lead time does not include delivery transit time which is usually 1 – 3 days within mainland UK. We cannot guarantee any delivery date due to any delays that are out of our control.

 

What if I miss my delivery?

If you have missed delivery the courier  or Royal Mail will leave a Delivery Attempt card with further instructions on collection or re-delivery. Please call the courier number on the card as soon as possible as orders will be sent back to us automatically within the set number of days on the card given to you. After this time, your order will be sent back to us and a re-delivery charge will apply.

 

Risk and Property

Once the Goods have been received by you, all risk of damage to, or loss of, the Goods shall pass to you. Irrespective of delivery and the passing of risk in the Goods, or any other provision of these conditions, the ownership of the Goods shall not pass to you until we have received in cash or cleared funds payment in full for the price of the Goods and all other Goods agreed to be sold by us to you for which payment is then due. Until such time as the ownership of the Goods passes to you.

 

How do I cancel and/or return my order?

We hope you never have to but if need to you can cancel your order at anytime up until seven (7) working days from the day after you have received your order. Please note this does not apply to all, Personalised, Edible or Sale items. To cancel your order please notify us of your return in writing within seven working days. Please make sure that you inform us of the order number, product description, and reason for return and whether you require a replacement or refund. All orders must be sent back in the in the same condition as it was supplied within 15 days from the date you received your order. Please note your full order amount will be refunded to you and processed to your payment card within 30 days. The return postage cost cannot be refunded to you.

 

The return address is:

The Happy Wedding Company Ltd

11 Orchard Way, 

Normandy, Guildford 

GU3 2EZ 

Please use recorded delivery in order to minimise the risk of the refunded item not being returned safely and for your own proof of delivery, as we cannot take responsibility for items lost in transit.