Ordering Info

How do I place an order?

The Happy Wedding Company operates a secure online ordering system 24 hours a day, 7 days a week, enabling you to place your order online at anytime. To order online, please place your selected items in your shopping cart and proceed to the checkout. We accept all major credit cards: MasterCard/Visa/Switch/Visa Debit. Your credit card details are encrypted by our payment processor making ordering online 100% secure. All your personal details are safe and are not passed on to any third parties. Once you have completed the checkout, your order confirmation will be shown online, please print this for your records. You will also be emailed your order confirmation immediately upon placing your order. Please ensure your email address has been entered correctly and that your email account is not treating our email as SPAM. If you have not received this within 24 hours, please contact us. The payment will be debited from your account on the day your order is placed.

 

Is my transaction secure?

Here at The Happy Wedding Company our priority s making sure your purchase is 100% secure. We use state of the art encryption technology to ensure that your payment card and personal information cannot be intercepted during the ordering process. To check that you are in a secure area of our site look at the bottom of your browser and you will see a closed padlock or an unbroken key.

 

How do I cancel and/or return my order? 

You can cancel your order at anytime up until seven (7) working days from the day after you have received your order. Please note this does not apply to all, Personalised, Edible or Sale items. To cancel your order please notify us of your return in writing within seven working days. Please make sure that you inform us of the order number, product description, and reason for return and whether you require a replacement or refund. All orders must be sent back in the in the same condition as it was supplied within 15 days from the date you received your order. Please note your full order amount will be refunded to you and processed to your payment card within 30 days. The return postage cost cannot be refunded to you.

The return address is:

The Happy Wedding Company Ltd

1 Lancaster Court

Mulgrave Road

Sutton

Surrey

SM2 6EY

Please use recorded delivery in order to minimise the risk of the refunded item not being returned safely and for your own proof of delivery, as we cannot take responsibility for items lost in transit.

 

Can I order samples?

Decisions, Decisions. Do I get the red gumball machine or the white one? We know that with so much fun stuff to pick from, picking what item to buy can be a problem you face!! Here at The Happy Wedding Company we are happy to offer samples. There are two ways of doing this.

1) You can order a sample by selecting the quantity ‘1’ and proceeding to checkout. You will be charged the price of the product plus shipping costs.

2) Contact us on hello@thehappywedding.co.uk or go through the ‘make my wedding unique’ link on the site and we can contact you to discuss the products you need.